Politique de remboursement

At Newgew.com, we offer hassle-free returns and exchanges to ensure that our customers are completely satisfied with their purchase. If for any reason you are not satisfied with your order, we accept returns and exchanges within 30 days of the delivery date, free of charge.

For exchange requests, simply send back the item to our designated warehouse within 30 days of delivery. Once we receive the returned item, we will ship out the exchange item within 7 business days and notify you via email. Please note that for exchange requests due to personal reasons, an additional fee of $9.9 USD for shipping will be required.

If you wish to initiate a return for a refund, please send the item back to our designated warehouse within 30 days of delivery. Once we receive the returned item, we will process the refund within 7 business days. Please allow 7-15 business days for the refund to reflect in your account, as the exact time may vary depending on your bank's processing times. Refunds will be issued to the original payment method used and will include the cost of the item(s) plus any applicable taxes, but not including shipping costs.

If you receive a damaged or incorrect item, please take a photo of the item and contact us immediately. We will replace the item free of charge and ship it out to you within 3 business days.

Please note that we do not offer compensation or accept returns for items that are damaged due to customer misuse or mishandling.

We strive to provide the best service possible, and our team is always available to assist with any questions or concerns you may have. Thank you for choosing Newgew.com for your footwear needs.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Email:support@newgew.com